Refund and Returns Policy
Last updated: [Date]
1. Introduction
Welcome to our Refund and Returns Policy. This policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.genivo.store. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Conditions for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return within 30 days of the purchase date.
2.2 Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Refund Process
3.1 Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1(806)737-9486. Provide your order number and reason for the return. We will guide you through the return process.
3.2 Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
4. Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and photos of the defective item.
5. Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Customer Responsibilities
You must ensure that returned items are securely packaged to prevent damage during transit. We are not responsible for items lost or damaged in return shipping.
7. Contact Information
If you have questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address:
8. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.
9. Governing Law
This policy is governed by the laws of the jurisdiction in which https://www.genivo.store operates. Any disputes related to returns or refunds shall be resolved in accordance with these laws.