Refund and Returns Policy

Last updated: [Current Date]

1. Introduction

Thank you for shopping at genivo. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website, https://www.genivo.store.

2. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

2.1 Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food, flowers, or newspapers

Please get in touch with us if you have questions or concerns about your specific item.

3. Return Process

To initiate a return, please contact our customer service team at [email protected] or +1 (202) 908-9612within 30 days of receiving your order. We will provide you with return instructions and the address for sending your item: 5325 West 3rd Lane, Washington, District of Columbia 20059, United States.

3.1 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.1 Refund Processing

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. The time frame for this process depends on your payment provider’s policies.

4.2 Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 5325 West 3rd Lane, Washington, District of Columbia 20059, United States.

6. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: +1 (202) 908-9612
• By mail: 5325 West 3rd Lane, Washington, District of Columbia 20059, United States